My impressions of people in Brisbane is quite terrible. Why? Because they always mislead, and the reasons could be because they don't know the answer, or they are stupid, or they have made a wrong decision. And these misleading information is given with great confidence, so you would think that what he/she says is correct and you should take his/her advice. And it is a very wrong decision if you take his/her advice.
How do you know that their advice are wrong? Very easy. You can just ask different people the same question. In Australia, if, for example, you ask, what is the best TV brand you should get? Answers some could say Sony, others could say LG, Samsung, Panasonic, etc. In Australia, you can't find out which particular brand that is really leading the market, you are asked to research on the Internet, that is their solution. In Indonesia, if you ask sellers or buyers, most of them would say that a particular brand is superior, right on the spot. For TVs, they would say that Panasonic is the best, and for laptop, it would be Fujitsu when I last bought one and Toshiba before that. Every shop, and every people know it. And I know that the product that I bought is of very good quality and I am satisfied with the product.
Just today I had another bad experience, which is the same as always. Here are the problems with the Malaysia airline officer when I ask about his flight service:
1. He was scolding me that I think he was lying that Malaysia airline do not allow excess baggage.
2. He said that Malaysia airlines is the best airline in the world.
3. That having 20 kg with no excess baggage, because they say 20, so they only allow 20, nothing more, is a good thing because they are strict.
4. He tried to hang up on me so many times, which eventually he did hang up.
Here is my say about these points:
1. a. Staffs should not scold customers. In Indonesia, we treat customers with respect and courtesy, because without customers, there will be no business. And although in Jakarta alone has more population than the whole Australia combined, we treat all of customers with great respect and courtesy. But In Australia, they treat customers like garbage, they scold them and they would not want to hear your point on the matter. They would say something like: "So you think that I am lying to you?"
b. I did not think that he was lying at all. I was trying to ask him IF I could get excess baggage if I asked him. I know I had experience in the past that I was allowed excess baggage up to 40 kg for a student! So a total of 60 kg of baggage. And it was no big deal, there were no scoldings to customers.
2. From what I know, Singapore airlines is better than Malaysian airlines. My mom had a waiting list until 3 July because the flights are full where the ticket was requested on 15 June. Whereas you can get a ticket from Malaysia airlines at the moment you request one, which means there are empty seats available. Just from exercising giving false information like this, you can't really be sure if the airline officer or any other person in Brisbane or in Australia is ever going to give a valid information. Because of this problem, we would never know the quality of the airlines by asking Australians, whereas in Indonesia, people are informed about which airline is the best, and so you would not need to try each of the airlines to find out, which takes a lot of time and effort and stress (because you couldn't get information unless you try yourself), but you can choose straight away which is the best airline, and it would be correct and you would be making a good decision. People in Indonesia would not say something like Malaysia airline is the best, if they know that Singapore airline is better, they would just keep quiet and not say a thing, so at the end, we know exactly which is the best from majority. This is different in Australia, where people who work in Malaysia airline say they are the best, Qantas airline say Qantas the best, and so on. But in Indonesia, everyone would say that a particular airline is the best, and we know for sure that this information is correct.
3. I would think that giving extra excess baggage would be definitely better than giving 20 kg and no more than 20 kg. This has been done so many years in the airline industry, and definitely no need for scolding the customers if customers want a little more.
4. I find that the staff in Australia is very stressed, probably because the high pay, but customers do not get the treatment they deserve, because of the stress the staff get. I have experience my friends being scolded many times at the McDonald's, KFC, etc counters. Especially I know that my Japanese friend said: "Japanese don't like that".
As a result of giving misleading information tradition, people would find it hard to decide and to find out which product or service is the best. They would require harder research, which sometimes could lead to a valid research outcome, or other times an invalid research outcome. This is where some of the not so good products or services get good income, by creating chaos, and people give up and just buy whichever they can get. So there is definitely much more stress for ALL of the customers and they have to reinvent the wheel everytime they require new information.
Of course, during these times Australians are already as busy as hell, as I mentioned before, they hardly have time even for each other.
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